FREQUENTLY ASKED QUESTIONS
Pick Up FAQ |
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|---|---|
| What Services are available for pick up? | |
| How much advance notice is required for pick up? | |
| What is the maximum number of packages NCS will pick up? | |
| Does NCS guarantee its pick up services? | |
| Can I check the status of my pick up? | |
| I have more pick up questions. Whom should I contact? | |
| What Services are available for pick up? | |
| City Courier | |
| Domestic & International Express | |
| Air, Land, & Sea Cargo | |
| Warehousing | |
| Mailroom | |
| Logistics & Distribution | |
| Trucking | |
| Moving | |
| How much advance notice is required for pick up? | |
| When you request pickup you will be asked to enter a shipment ready time and a pickup time. These times must be at least one hour apart . Also you cannot enter a shipment ready time that has already passed. | |
| What is the maximum number of packages NCS will pick up? | |
| There is no limit on the number of package NCS will pickup | |
| Does NCS guarantee its pick up services? | |
| NCS doesn't guarantee its pickup services. | |
| Can I check the status of my pick up? | |
| Yes, when you schedule a pickup, you will receive a Pickup Request Number called ReffNo. You can use this number to track the status of your pickup. | |
| I have more pick up questions. Whom should I contact? | |
| For additional information, please contact us | |
Track & Trace FAQ |
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| What is Track & Trace option? | |
| When will my package arrive? | |
| Can I reroute my package to a different location before the first delivery attempt? | |
| What does Returned mean when checking the status of my package? | |
| What is Track & Trace option? | |
| Track & Trace are used by Customer to identify and trace every package as it moves through the NCS system to its destination. NCS automatically assigns a tracking number to your package. | |
| When will my package arrive? | |
| In the NCS, your package cannot be scheduled to arrive at spesific time of day. NCS packages are delivered anytime between 08.00 a.m to 07.00 p.m | |
| Can I reroute my package to a different location before the first delivery attempt? | |
| NCS doesn't reroute packages until one delivery attempt is made to the original shipping address. | |
| What does Returned mean when checking the status of my package? | |
| "Return" in the Status field on Track & Trace Summary means that the packages was returned to the original shipper. Possible reasons for return below: | |
| * Package being refused by the intended receiver | |
| * Physical address not abble to found by NCS | |
